Saudi Arabia CRM Software Market Forecast and Opportunities to 2020 with Salesforce, Microsoft, Sage Software, SugarCRM, and Oracle Dominating the $146 Million Market

14 May

Research and Markets ( has announced the addition of the “Saudi Arabia CRM Software Market Forecast and Opportunities, 2020” report to their offering.

The CRM software market in Saudi Arabia is projected to surpass USD146 million by 2020

CRM offers advantages such as providing the best customer experience, along with convenience in accessing information and documents as and when required. Social CRM in the country is currently growing at a fast pace, as it enables use of social media for marketing. Social media platforms provide a wide range of data to gain better understanding of the audience and generating leads.

Consequently, rising popularity of social media is compelling companies to invest in upgraded CRM products with collaboration of internal and external database to gain customer intelligence. In addition to rising popularity of social CRM, increasing IT spending by the government, and growth of enterprises are anticipated to drive the market during the forecast period.

Saudi Arabia CRM software market is exhibiting significant growth. CRM software is used for various applications like customer service, marketing, and sales, to help businesses manage customer data. To enhance customer experience, enterprises are coming up with solutions such as middleware and management solutions. Organizations are also migrating towards the use of CRM for marketing, and over the next five years, more companies are expected to realize the potential of social marketing.

With increasing investment in SMEs, the demand for enterprise software in the country is expected to grow. Other drivers for the market include increasing need for real-time customer engagement and rising use of social media platforms. CRM software is being deployed across various sectors such as government, banking, and IT & telecom, among others. Major players in the market are Salesforce, Microsoft, Sage Software, SugarCRM, and Oracle.

Market Trends & Developments

  • Increasing Adoption of Mobile CRM
  • Growing Presence of Social CRM
  • Increasing Adoption of Social Marketing
  • Shift Towards the Smarter CRM
  • CRM Integration With Other Enterprise Systems

Companies Mentioned

  • Inc
  • Microsoft Arabia
  • Sage Software Inc
  • SugarCRM, Inc
  • Oracle Systems Limited
  • SAP AG
  • NetSuite Inc
  • Zoho Corporation
  • International Business Machines Corporation (IBM) Corporation
  • Infor CRM

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