Samsung Expands Recall of Galaxy Note7 Devices to Include Original and Replacement Devices

13 Oct

Samsung Electronics America, Inc. today announced the expansion of the Galaxy Note7 voluntary recall to include all original and replacement Galaxy Note7 devices sold or exchanged in the United States before and after the original recall on September 15, 2016.

The decision to include new Galaxy Note7 replacement devices as part of an expanded recall was made after Samsung stopped the production, sale and exchange of the product on October 10, 2016.

All owners of Galaxy Note7 devices can exchange their phone for another Samsung smartphone device, or receive a refund, under the terms of the expanded U.S. Note7 Refund and Exchange Program, approved by the CPSC.

“We appreciate the patience of our consumers, carrier and retail partners for carrying the burden during these challenging times,” says Tim Baxter, president and chief operating officer, Samsung Electronics America. “We are committed to doing everything we can to make this right.”

Through the U.S. Note7 Refund and Exchange Program, consumers can choose the following options beginning on October 13, 2016 at 3:00 p.m. ET:

1. Up to a $100 total bill credit for a customer who exchanges a Note7 for any Samsung smartphone.

2. A $25 total bill credit for a customer who exchanges a Note7 for a refund or other branded smartphone.

“Customers’ safety remains a top priority and we ask consumers with an original or replacement Galaxy Note7 to power down and take advantage of the remedies available,” adds Baxter.

Working in partnership with the CPSC, carriers and retailers, Samsung is maximizing its reach to Note7 owners through multiple touchpoints, including direct communications, customer service, social media, marketing and in-store communications, to ensure users are aware of the program, understand their options and participate in the U.S. Note7 Exchange Program.

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