LG to Deliver AI-Powered after-Sales Services for Smartphone Users, to Roll Out by Q1’17

11 Jan

By Simran Agarwal, The Tech Portal

LG’s pace was commendable at the recently ended show, CES 2017. But the announcements by the company didn’t end with the closing of the show. The company recently announced about adapting machine learning and big data analytics technology for its after-sales service. The idea behind the remote service is to minimize the visits to physical service centers by the customers for petty problems.

The electronics giant will be starting off the services by the first quarter of the year and will only available for LG smartphone users. The said service will be offered by its app known as the ‘ Smart Doctor’. The app will be furnished with Artificial intelligence (AI) technology sporting around 36 diagnosis features. LG claims that the app developed is in itself a first-of-its-kind phone status-checking app, which will diagnose problems relating to heat, power consumption, and hardware integrity.

The company reportedly said,

Over 80 percent of visits to service centers from its smartphone users were for simple requests or software problems.The remote service will drastically reduce its customers’ needs to visit physical service centers.

With the integration of machine learning, the app will automatically improve its diagnosis capabilities and hence process data at a faster speed. The said services will be offered to an individual in a personalized format depending upon the phone’s need. The app will also feature an auto-alarm which will alert the user in case some serious problem with their smartphone is detected. Moreover, notifications regarding unused apps and screen brightness will also be presented to the user.

Current apps for the company namely ‘Quick Help’  and ‘LG Electronics Remote Consulting’ will also be upgraded with log analytics features that will allow the app to quickly detect and aware the customer of an existing issue. The quick help service is a 1:1 service, only available in Korea offered to V series users. The said service will also be expanded in North America and Asia this year as revealed by the company. This is similar to the integrated support service released by Apple with the iPhone 7 lineup.