Panasonic Introduces New Senior Care Facility Communications Solution to Maximize Efficiency and Improve Patient Care

17 Aug

Panasonic System Communications Company of North America, Division of Panasonic Corporation of North America, has announced the Panasonic Senior Care Facility Communications Solution, a scalable, cost-effective, fully-integrated communications and alarm management system designed to optimize staff efficiency and increase response times at senior care facilities. The new offering gives caregivers and health care staff the benefit of an enhanced workflow, improved patient safety and satisfaction, and reduced personnel costs for the facility.

The Panasonic Senior Care Facility Communications Solution is a comprehensive system equipped with four components: Direct Care Connect (DCC) ™, DCare™, the KX-DTU100 Digital Communications Terminal and DECT cordless handsets. The solution improves patient care by decreasing alarm response time and caregiver’s fatigue. In order to do so, the solution integrates with the facility’s alarm system. DCC enables real-time alarm status and monitoring, alarm management with multiple levels of escalation, and comprehensive historical reports, while the KX-DTU100 Digital Communications Terminal enables two-way communication in the patients’ rooms. DCare supports these efforts by sending alarm notifications via Wi-Fi to a caregiver’s Android-based mobile terminal and escalating alarms to DECT cordless handsets when necessary. If a facility does not have Wi-Fi, DECT cordless handsets can be used to replace fragile walkie-talkies with a reliable two-way communicator that enables nurses to speak with patients from anywhere. By leveraging the actionable data from these components, facility managers can improve patient care and satisfaction, ensure fewer empty beds, accurately bill their services and potentially reduce operational costs.

“The Panasonic Senior Care Facility Communications Solution will revolutionize how staff are able to deliver care and interact with patients and residents within senior care facilities,” said Oliver Bodden, product manager of unified communications at Panasonic System Communications Company of North America. “The accountability and connectivity enabled by this full suite of products, which was designed specifically for the health care industry, empowers senior care facilities to provide quality care while diminishing staff’s alarm fatigue. Plus, with customizable features and software add-ons, facilities can tailor solutions to fit their specific needs.”

Key Features:

  • Using the alarm management module of DCC, supervisors can access the metrics for each alarm, enabling them to identify response time and staff performance as well as the frequency and urgency associated with each alarm. Additionally, DCC enables alarm escalation and prioritization, ensuring alarms are answered efficiently by the correct person.
  • DCare, a BYOD mobile application for Android mobile terminals that can be used with facilities’ existing Wi-Fi networks, enables users to access DCC analytics in real-time via an individual’s smartphone. With DCare, caregivers can also generate alarms and view historical alarm information while managers can track caregivers in real-time using BLE or RFID.
  • KX-DTU100 Digital Communications Terminal features a full-duplex speakerphone that leverages Panasonic’s industry-leading DECT communications technology, enabling clear call quality between the caregiver and resident.
  • DECT cordless handsets make real-time communication between caregivers and patients/residents possible in facilities without Wi-Fi. By using Panasonic’s industry leading DECT technology, nurses can reliably and securely speak with individuals from anywhere in a facility without having to rely on walkie-talkies.

For more information about Panasonic’s solutions for the health care industry, please visit

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